Warranties:

We guarantee all items we sell or repair for three years from date of your sales receipt unless otherwise stated in writing. We strive on perfection to create beautiful works of art and therefore guarantee their workmanship. As with any delicate artistic creations, care must be taken to ensure years of enjoyment. During the 30 day inspection period, when you first receive your item, you should have your item checked to make sure everything is in order. After that, we suggest that you have your pieces professionally cleaned and all the prongs rechecked by a local jeweler every 6 months to ensure their integrity from daily wear. However, because of daily wear, stones may become loose over time and become dislodged. In the unlikely event that this happens, the lifetime warranty will cover the labor to repair the merchandise created by Metamorphosis Jewelry. If a stone does fall out and you have the stone, we will repair the item free of charge, but you are responsible for the shipping fees to and from us. If a stone falls out and you completely lose it, you are responsible for the cost of the new stone to be replaced and the shipping fee to and from us. However, the labor services are free and covered by our three year warranty. All warranties are voided if the item has been worked on (eg. sized, repaired, setting adjustments, ring modifications, engraving) by another jeweler other

than Metamorphosis Jewelry.

For any items with diamond(s) and/or coloured gemstones over $1,500, customers should have these items appraised and then covered with a rider under their homeowner’s insurance policy.

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RETURNS & EXCHANGES

Your jewellery will be made with the utmost care and we want you to be delighted with your purchase.

If you are not satisfied with your jewellery, we will be happy to issue a full refund within 15 days of receipt or you may exchange for another item from our collection or a credit note within 30 days of receipt. The returned item must be in unworn, brand new condition and must be returned in original packaging with all original paperwork, certifications or appraisals. The security tag must be attached. An altered or removed security tag will void the possibility for a return. You will be required to obtain a Return Authorization Number (RAN). Simply email us within 7days of delivery for the RAN number. The return package must be postmarked on or before the 15 day return policy, from the date delivered, and you must provide the tracking number for shipment. Upon receipt and gemological inspection of returned item, you will be reimbursed. The returned item must be in unworn, brand new condition and shipped in its original packaging. We reserve the right to deduct a restocking fee of 20% of the purchase price if the returned item is not in unworn, brand new condition. We thank you for packaging the returned goods with care as we are not responsible for damages sustained during return shipping. No refunds will be issued on shipping costs and you are responsible for all return shipping costs including insurance.

Custom orders, resizing or engraved orders are not eligible for returns or refunds. Payment plans are non-refundable due to the fact that as you make your payments we make purchases towards fabricating your item that are non-refundable to us.

No refunds or exchanges on custom-made jewellery

Important Reminders About Your Returns:
Returns that fail to follow the above mentioned process will be refused.
Products showing signs of wear, or those that have been altered, resized, damaged, and with out security tag cannot be returned.
Custom items are NON-REFUNDABLE.
Shipping and handling rates are NON-REFUNDABLE.
Diamond Certificates
Diamonds will usually have an accompanying diamond grading report (also often referred to as a diamond certificate). These grading reports are lengthy, detailed documents created by diamond grading experts at one of many highly-respected diamond laboratories, making it very expensive to replace a diamond grading report. Because of this, we require each diamond grading report to be included with each returned.
If you do not include both the diamond grading report and appraisal with your return, you will be charged a replacement fee.

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PRIVACY POLICY Disclaimer

The information on this website is provided by Metamorphosis Jewelry. The use of this web site is subject to and constitutes the user's agreement to the terms and conditions noted below.

Information on this web site is provided by Metamorphosis Jewelry solely for the user's information and it is provided without warranty, guarantee, or responsibility of any kind, either expressed or implied. Although we make every effort to ensure that all information is accurate and complete we cannot guarantee its integrity, or that the information is current or accurate.

Privacy Statement

Metamorphosis Jewelry is committed to respecting the personal privacy of individuals who visit its website. This page summarizes the privacy policy and practices of this Metamorphosis Jewelry website:

At Metamorphosis Jewelry we respect the trust and confidence our customers place with us. For over 30 years, we have nurtured this special relationship and strive to deliver the best value and customer service in the business. With this interest in mind, we collect information to help improve your shopping experience and communicate to you new products, contests, and

promotions. Our customers are important to us so we have a strict 'Privacy Policy' that governs the protection and use of their personal information.
What information do we collect?

We collect information from the basic communications and transactions in the store. Information may be given to us for future correspondence, or we may gather it from store sales transactions, repair service requests, special order requests, warranties, email or written communication, credit application forms, insurance estimate requests, and contest entries. We collect information such as names, addresses, phone numbers, email addresses, and transaction history.

How do we protect your information?

We are committed to the protection and confidentiality of our customer's information. Access to customer information, paper or electronic, is limited to only those that are on a business need to know basis. We enforce strict policies to the use and protection of that information while under their supervision. We ensure that any third parties that may have limited access to your information, like mail vendors, follow similar security and privacy policies. We do not sell, rent, or lend customer information to any individual, company, or organization. The privacy policies of our company and our third party partners conform and go beyond the Canadian federal legislation in the Personal Information Protection and Electronic Documents Act.

How we may use your information?

The majority of the collection and use of your personal information is to offer complete and accurate servicing for warranties, special orders, or repair services. Occasionally, we may contact our customers to inform them of up-and-coming promotions or contests. We may also contact our customers from time to time to ensure they received the high quality of products and services that they have come to expect at Metamorphosis Jewelry. We attempt to limit these communications to subjects that may interest and benefit each individual customer.

Canada’s Anti-Spam Legislation

As of July 1st, 2014, The Government of Canada introduced new Anti-Spam Legislation. In accordance with this law Metamorphosis Jewelry will only contact you through commercial electronic messages if we have your expressed consent.
Website Policy

Metamorphosis Jewelry has made every effort to ensure the accuracy of the product, pricing and description on this website. However, in such an unlikely occurrence we reserve the right to correct any typographic errors. Merchandize is enlarged to show detail & may not always be exactly as shown.

How to contact us?

If you would like to contact us about our Privacy Policy or make changes or be removed from our customer file please contact our customer service representative with your full name and phone number and your corresponding request. Requests may take four weeks to be processed.

Contact us by email at info@metamorphosisjewelry.com or by telephone at (416) 944 0134.

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Payment

We accept Paypal, and most major Credit Cards. Your item will be shipped promptly once payment is confirmed or cleared. If you live in Canada, an applicable provincial sales tax will be added.

Lay Away Plan:
We also willing to work out a payment plan with my customers. However, please be advised that these type of orders are non-refundable. Payment plan orders require 25% down to cover material costs and the remaining payments can be made to fit your time budget and schedule. Please note: Your pieces will not be shipped until final payment has cleared.

SECURE SHOPPING
At Metamorphosis Jewelry, complete security for customer transactions is our primary concern. With these measures in place, you can be confident in the security of the Metamorphosis Jewelry website.

SSL ENCRYPTION

When we transfer sensitive personal information such as credit card information over the Internet, we protect it using Secure Sockets Layer (SSL) encryption technology, the industry standard method for computers to communicate securely without risk of manipulation or recipient impersonation. We utilize this encryption during the online checkout process, including the acceptance of your credit card information.

We are registered with Verisign, the leader in digital authentication services and products for electronic commerce and other forms of secure communications. With Verisign, you can be assured that you have a secure communication with Metamorphosis Jewelry.

CREDIT CARD ORDERS

We are able to process approval of your credit card within 24 hours, which expedites the transfer of funds and minimizes the delay of shipment. We obtain credit card authorization from the card-issuing bank and employ other verification techniques before completing any transaction. We will not store your credit card or payment information after your transaction with Metamorphosis Jewelry is completed.

TELEPHONE ORDERS

If you prefer not to use your credit card over the Internet, you can give us a call at 1 416 944 0134 to place your order, or follow the instructions from Your Shopping Bag to complete your

order via telephone. It is our pleasure to have one of our experienced representatives assist you.

SIGNATURE REQUIREMENTS FOR DELIVERY

For your protection, Metamorphosis Jewelry insures and registers all items for their full value. Metamorphosis Jewelry requires that all deliveries must be made to a physical business or home address only - we do not ship to P.O. Box addresses. We also require an adult to sign for the delivery.

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TERMS & CONDITIONS

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Metamorphosis Jewelry reserves the right to make changes to this site and these terms and conditions at any time.

COPYRIGHT INFORMATION

This site is owned and operated by Metamorphosis Jewelry. Unless otherwise specified, all materials appearing on this site are the sole property of Metamorphosis Jewelry.

The sole purpose of this site is for shopping and placing an order and for no other purpose. No materials from this site may be used in any form or by any means without Metamorphosis Jewlery's prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of any materials posted on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Product Availability and Pricing

If you’re interested in a piece of jewelry that is currently out of stock, please notify us and we can discuss the availability. Sometimes with the volume of orders we receive, an item can go out of stock before we’re able to post notification to the site. If this happens, we will notify you so we can help you find another item.

Infrequently, data may be inaccurately displayed on our site due to system errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur and we do not honour inaccurate or erroneous prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause.

Information on Our Website TERMS & CONDITIONS

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Metamorphosis Jewelry reserves the right to make changes to this site and these terms and conditions at any time.

COPYRIGHT INFORMATION

This site is owned and operated by Metamorphosis Jewelry. Unless otherwise specified, all materials appearing on this site are the sole property of Metamorphosis Jewelry.

The sole purpose of this site is for shopping and placing an order and for no other purpose. No materials from this site may be used in any form or by any means without Metamorphosis Jewlery's prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of any materials posted on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Product Information, Availability and Pricing

If you’re interested in a piece of jewelry that is currently out of stock, please notify us and we can discuss the availability. Sometimes with the volume of orders we receive, an item can go out of stock before we’re able to post notification to the site. If this happens, we will notify you so we can help you find another item.

Infrequently, data may be inaccurately displayed on our site due to human or system errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur and we do not honor inaccurate or erroneous data or priceing. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause.

Information on Our Website

We attempt to ensure that our online information is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly.

Legal Notices

Under no circumstances shall Metamorphosis Jewelry be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages.

We attempt to ensure that our online information is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly.

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Final Tax Policy

Taxes
Canadian orders:
All applicable taxes are charged when ordering from Metamorphosis Jewelry Workshop. In Canada, taxes are based on the province or territory in which you live. All provinces and territories are charged 5% GST, except for the following provinces: Ontario 13% HST, Nova Scotia 15% HST, New Brunswick 13% HST and Newfoundland 13% HST.
(If you are purchasing within Canada, taxes applicable to your province will be charged upon checkout.)
U.S. Orders:

For U.S. Orders we will fill out a N.A.F.T.A. (North American Free Trade Agreement) form, so that any item produced by Metamorphosis Jewelry Workshop In Canada will be exempt duty charges and arrive duty free.

If you are purchasing from other countries outside of Canada, any applicable taxes, duties and broker fees will be charged at customs upon arriving to the destination country.

Legal Notices

Under no circumstances shall Metamorphosis Jewelry be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages.

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Shipping

At Metamorphosis Jewelry each piece of jewelry is carefully handmade, ensuring both the beauty and integrity of the piece and enabling us to offer our customers custom design changes to meet their every need. As a result, items not on hand at time of order will ship approximately 3-6 weeks after the receipt of your order with the exception of ready to ship items (please contact us for ready to ship item details: 1-877-844-8743).

You will receive confirmation of shipment when the order is sent. If you need your jewellery sooner, please contact us to see how quickly we can accommodate you. We ship worldwide.

If security tape or seal is broken or shows indication of being tampered with, please do NOT accept the package and contact us immediately.